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    How To Get Your Goods Received

    How can I make sure Sharprint matches the inbound goods from a distributor to my order?

    Sharprint can receive more than 1000 boxes daily. To be sure your inbound goods are easily associated with your in-house order, please observe the following:

     

    • Send a PO to Sharprint before the goods arrive.
    • Make sure the PO # you give your distributor matches the PO # you give Sharprint on an individual order basis. Use FREE SHIPPING and do not ship bulk.
    • If you cannot provide a matching PO # or tracking for your inbound shipment, mention this on your PO to Sharprint with any additional information you can provide. It will help us match the order for goods coming in with no orders associated.
    • Ask your distributor to label your shipments with your company name and PO #.
    • Provide detailed garment descriptions. Include brand, style #s and descriptions, colors, and sizes to help catch distributor errors. 

    How do I know if my goods have been received?

     

    • You will be emailed a Receiving Summary once your goods are checked in. The Receiving Summary identifies what has been received and if any items are missing.
    • Visit the Order Status page at the top of the website. Please allow 24 hours from delivery to get your goods checked in.
    • If you do not have a login to the Order Status page, contact your rep or use the Contact Us page. Please include your PO & tracking number with your email.
    • You can also call us 888-800-5646 (LOGO). Please have your PO # and tracking info handy when you call.

    Disclaimer

    We try our best to identify any damaged goods as we are checking in the garments, but are not responsible for identifying or replacing any damaged goods shipped to us.

    FREE & Bulk Inbound Shipping

    Get FREE Shipping. DON'T SHIP BULK!

    Sharprint offers free inbound freight from these major distributors. Be sure to mention on your distributor's PO that you want to use the free freight program to Sharprint.

    Click on the distributor's name below for more information:

    Why To Avoid Bulk Shipping

     

    • You can ship various PO # together for free with the distributors listed above.
    • If you combine various orders under one distributor PO #, there will be a minimum fee of $25 per order that needs to split out.
    • Your goods will be matched faster and ready for production sooner.
    • Every Purchase Order Packaged Individually

    Shipping & Tracking Information

    What shipping information do I need to provide on my PO?

     

    • Preferred ship date & ship method.
    • Absolute in-hands date if event related.
    • Ship to address.
    • Ship to contact information including name & phone number.
    • Contact for tracking & shipping notifications with email address.

     

     

    Will my customer know the delivery is coming from Sharprint?

    No. Packing lists, box labels and paperwork all reference your company name.

    How do I find out if my order shipped & get tracking information?

     

     

    • UPS Quantum View or FedEx Quantum will email the tracking information to the email address associated with the order. If you would like the tracking information emailed to some one different, please specify when placing the order.
    • Visit the Order Status page at the top of the website.
    • If you do not have a login to the Order Status page, contact your rep or use the Contact Us page. Please include your PO with your inquiry.
    • You can also call us 888-800-5646 (LOGO). Please have your PO # handy when you call.

    Disclaimer

    Sharprint is not responsible for shipments lost or damaged in transit. Shipping insurance available upon request.

    International Shipping

    What information do I need to provide when shipping internationally?

    When shipping International the product must be cleared at customs by the recipient country. In addition to costs of transit, taxes, and duties, any charge backs are considered part of the shipping cost on your order.

    Help avoid customs delays and charge-backs by providing these important details on your purchase order:

    Contact Information

    There may be additional questions prior to delivery, so be sure to provide accurate phone numbers and email addresses for both the shipper and receiver (we ship blind so we need your detailed info as the shipper).

    Description of Goods

    Be specific about the contents of your shipment: what it is, what it's used for, the materials it's made from, and the country of origin--e.g., Women's 100% cotton knit shirt; size medium; origin China. These details enable more complete documentation and reduce the risk of customs delays or holds impacting delivery.

    Value of Goods

    Enter the purchase price of the merchandise being shipped on a per unit basis. The purchase price should be in the currency of the purchase. 

    There is no guarantee that exercising caution plus taking preventative measures will prevent all international charge-backs. Charge-backs are possible upon inspection at customs even if the info above is provided.I 

    This information must be complete for us to fill out the UPS commercial invoice, FedEx commercial invoice and NAFTA forms accordingly. 

    FAQs

    How soon does Sharprint need my goods?

    Receiving goods a minimum of 5-7 business days prior to your requested ship date provides a brief window to correct any distributor errors. 

    Does Sharprint count in my garments?

    All orders under 1,000 pieces are hand counted. Orders over 1,000 pieces are checked in by taking a box count and comparing those box counts with the provided packing slips. You will receive a Receiving Summary to confirm goods received in full or if there are missing pieces.

    What information should I include about the apparel on my PO?

     

    • Distributor PO#
    • Brand
    • Style #
    • Description (example: ladies short sleeve performance t shirt, mens pique long sleeve polo, toddler short sleeve onesie)
    • Color(s)
    • Quantities for each.
    • Tracking for inbound goods.
    • Contact for tracking email when the order is complete.

    Can I bulk ship several orders under one PO?

    You can, but there are fees associated with splitting the shipment. Fees are approximately $25 per split, but you will want to discuss with your rep. You can order multiple POs for FREE shipment with preferred distributors for faster, more accurate goods receiving.

    What are Receiving Summaries?

    Receiving Summaries are exact breakdowns of the product(s) we have received and/or still waiting to receive.

    How do I get tracking when my order ships?

     

    • Visit the Order Status page at the top of the website. Please allow 24 hours from delivery to get your goods checked in.
    • If you do not have a login to the Order Status page, contact your rep or use the Contact Us page. Please include your PO & tracking number with your email.
    • You can also call us 888-800-5646 (LOGO). Please have your PO # and tracking info handy when you call.

    Will my customer know the delivery is coming from Sharprint?

    No. Packing lists, box labels and paperwork all reference your company name.

     

    4 Simple Steps To Worry Free Order Production

    The Four Simple Steps is a system for placing orders that helps organize details and keeps you informed about the progress of your custom screen print, embroidery, and digital print orders.

    By pro-actively providing you with status updates, you can continue getting business instead of being bogged down by the orders you already have.

    There are 4 steps in the ordering process:

    • Order Approval
    • Art Approval
    • Receiving Summary
    • Order Tracking

    4 Simple Steps To Ordering Decorated Apparel