3 Things Your Decorator Needs Before Sending Your Order to the Press
*should be sent in this order*
- Purchase Order
- Blank Goods
- Art Approval
One of the very first steps in the decorating apparel industry is purchasing the goods that need to be screen printed or embroidered on. Decorating companies are more than willing to order the goods for their customers, but there are times when customers will supply the garments themselves. This is certainly not a problem and 100% acceptable. However, if the customer does provide their decorator with the blank pieces, there are a few things that they should know and take into consideration.
The customer should ALWAYS send its printer a purchase order before sending the goods. Without a PO to match up with inbound goods, the decorator won’t know what or who those goods are for. The processing of the order will be delayed and until a PO is received, the received production is set indefinitely in a holding area.
A common term associated with the decorating industry is turn-around time.Turn-around time is the length of time it’ll take for the client to receive his or her decorated goods. If a decorating company promises a customer a 5 day turn-around time on an order, that customer should have to wait no longer than 5 days to receive their decorated goods. However, the 5-day count down doesn’t begin the second the customer submits their order. The clock start ticking once the purchase order is received, artwork is approved, and the goods are in house.
The customer should try his or her best to assure that the PO they send is correct. Changes in color, garment size, and/or order quantity will put a hold on the manufacturer’s ability to send the order to the press, potentially delaying the completion date.
Depending on the decorating manufacturer that the client uses, an art approval may also be required from the customer before the order can be sent to production. Though the turn-around time isn’t in effect until the client approves the artwork, an art approval is a good idea. Art approval assures that the spelling, location, imprint size, and PMS colors of the design are correct and ready to be printed. The quicker the customer responds, the sooner they will receive their goods.
Quick Tips for Placing an Order With Your Decorator
- Be sure to send your decorator your purchase order before sending the goods.
- Make sure the purchase order is 100% correct, as any changes will restart the turn-around clock.
- Respond to your art approval email as quickly as possible. Once you approve the art and the goods are in house, your order can enter production.
What Should be Included in the PO?
- garment color, style, and quantity break per size
- decoration specifics
- where the art can be accessed
- ship to address
- ship method
- requested ship date
- event date (if applicable)
- is the customer providing goods? if so, where are they coming in from and what is the expected delivery date.
- contact info