QUOTING, PRICING, AND ORDERING
Q: Can I get a free quote?
A: Definitely. If you haven’t worked with us in the past, please email firstname.lastname@example.org with as much detail about the order as you can. If you have ordered with us before, simply email the customer service insider you worked with on your last order.
Q: Do you provide free samples?
A: On screen printing orders of 1152 pieces or more, we will provide a free pre-production sample. For all other orders we provide digital mock ups or sew outs for approval.
Q: Is there a minimum number or shirts/garments that I need to place an order?
A: Nope. Pricing varies depending on the total amount ordered and certain decoration processes are geared for ordering small amounts. Get in touch and we’ll help you figure out the best approach for your custom apparel order. Here’s a guideline:
embroidery - no minimum
digital printing - no minimum
screen printing - 12 pieces
1 color all over printing - 72 pieces
multi-color all over printing - 300 pieces
Q: Can I order just a few shirts?
A: Yes! Let us know how many you want and send over your art or a description of what you would like. We can help figure out the most inexpensive process for decorating just a few items.
Q: What information do you need for me to place an order?
A: The more details, the better! Below is the list of everything we need, and we can help get some of the specifics for you:
- PO # (if you have one)
- garment style #
- garment color
- break down of total quantity in sizes
- art, art file, and name for the design
- date you need the order
- ship to address
- ship method or pick up
TIMELINE, PRODUCTION, AND SHIPPING
Q: How quickly will my order be done?
A: Standard turn around time is 7-10 days from when you have approved your art mock up and we have your garments in house. We can turn things sooner if needed, sometimes this incurs and additional cost.
Q: Can I get my order in a day?
A: We will always try to get your order completed for any time you need it - even in a day. Please get in touch asap with the details of what you would like and the date/time you need it by.
Q: When does production start on my order?
A: Production begins once any art proofs have been approved and we have your garments in house. Changes made once production begins may result in additional charges. For example, if you have approved a screen print proof and you decide to change the size, we would need to re-make new screens with the new size of art.
Q: Do you deliver?
A: We do not deliver, per se, but we do ship via UPS, FedEx, USPS, and can make arrangements with a delivery service. If it’s convenient, you are welcome to come by and pick up your finished decoration order.
CLOTHING AND GARMENT
Q: Where can I order my garments?
You can order from us directly! We offer close to wholesale prices and can get any product from any distributor or manufacturer. Here are some websites you can browse - be sure to note the style number and color that you like:
That’s a lot of sites to visit, so if you have something in mind, just ask and we can direct you to the best site for what you’re looking for.
Q: What materials can you print on?
A: We can print on just about any fabric. Here are some points to consider when thinking about what garment you would like to decorate:
- Certain fabrics (of a plastic or vinyl nature) melt during our screen print curing process. Setting the ink involves running the garment through a dryer at 320 degrees fahrenheit. Air dry ink is a possibility, but we will need to look at the garment and design before we can determine printability.
- Performance apparel, moisture wicking, and poly-cotton blends have a tendency to dye migrate. Dye migration is when the fabric dye contaminates the printed color, altering the expected result.
- Garments must be 100% cotton with no treatments (such as stain guard on aprons) for to be used for digital printing.
- Prints on ribbed tanks and tees (including baby rib, 1x1, and especially 2x2 rib) are likely to “crack” once the garment is worn.
Q: Is there a difference between printing on a white garment or a colored garment?
A: Screen printing requires a white layer of ink to be printed as a foundation before printing the actual colors in the logo for dark colored shirts. This adds a little cost. We can print digitally on both light and dark shirts.
Q: Can I change my mind once the garments have been ordered?
A: Yes, however there will be a re-stocking fee. The re-stocking fee is 20% of the garment cost and the cost of 2 way shipping.
ART AND FILE SUBMISSION
Q: Can you create the design for me?
A: Yep! Design jobs are quoted on a case by case basis at $65 per hour. Typesetting can be done for as little as $35.
Q: What formats do you accept for art?
A: We accept all formats, however, low resolution, word files, and other art that needs to be redrawn will incur a $35 redraw charge to be assessed on a case by case basis. Adobe Illustrator files with all fonts converted to outlines are preferred. If submitting an Adobe Photoshop file, please be sure the art was created at a minimum of 150 dpi. Photoshop files may incur cost to separate.
Q: How do I let you know the exact color I want to print?
A: Our ink system matches Pantone Solid color books. We don’t mix using CMYK formulas or Hexachrome colors. We can always select the closest ink match to the art you have submitted or you are welcome to come by and pick colors from our Pantone books.
Q: Can you print over the shoulder or a t-shirt?
A: Although we do all over printing, the process does not allow us to print over a shoulder. We can print the front and back, although there is “misprinting” that occurs around seam areas. The front and back prints will not line up exactly.